What it is
After an order is placed, retailers can ask about dispatch status, delivery documents and product details. Questions are answered by the team that handled the order, so the shop does not have to explain the history each time.
What is included
- Order and dispatch status
- Delivery documents
- Product information for shop staff
- One contact per order
How we work
Season presentation
Collections are presented to retailers ahead of each season with materials, construction and size ranges described.
Size grid by shop
Each order is built on a size grid matched to the retailer's own customers, not a default curve.
Agreed delivery windows
Dispatch dates are set with the retailer and confirmed again before the goods leave.
Related
Seasonal lines
Women's footwear
Sandals, flats, heels and boots presented by season for retailers to select from.
See the line →Everyday to formal
Men's footwear
Casual and formal models for men, supplied to shops by size grid.
See the line →Mid-season
Replenishment orders
Top-up orders for models that are selling faster than planned.
See the line →